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Erica Evans

Author Bio

Erica Evans leads customer storytelling on the customer advocacy team at Qualtrics.

Articles attributed to Erica Evans

Meet the industry leaders addressing rising expectations with XM

Great experiences are a competitive advantage in every industry. See how leaders in experience management are addressing specific needs for their customers and why they were selected as winners of the...

By Erica Evans

How DISH is using insights to set the stage for post-merger success

DISH is entering an ambitious new chapter as a business, equipped with exciting technology and market opportunities and fueled by meaningful insight into customers and employees. DISH’s commitment t...

By Erica Evans

Leveraging patient data to reduce churn

Collecting patient feedback isn’t just about understanding their experience. It’s another opportunity to engage with them, demonstrate that you care, and connect them to help or resources to solve...

By Erica Evans, Maggie Gentry

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Government agencies often struggle to prioritize improvements that will make the most impact on the experience for customers and employees. At this year’s X4, we heard from various government leader...

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X4 London 2024: The power of humanised intelligence

On June 6, 2024, 1,500 XM leaders arrived at London’s Barbican Centre for a day of inspirational keynotes, action-oriented breakouts from adidas, Hilton, Nestlé and more, and the latest, cutting-ed...

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The Forrester WaveTM: Customer Journey Orchestration Platforms, Q2 2024 has been published, and we’re proud to reveal that Qualtrics has been named a Leader among top vendors in the CJO market! I...

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