Meet the industry leaders addressing rising expectations with XM
Erica Evans
Author Bio
Erica Evans leads customer storytelling on the customer advocacy team at Qualtrics.
Articles attributed to Erica Evans
Meet the industry leaders addressing rising expectations with XM
Great experiences are a competitive advantage in every industry. See how leaders in experience management are addressing specific needs for their customers and why they were selected as winners of the...
By Erica Evans
How DISH is using insights to set the stage for post-merger success
DISH is entering an ambitious new chapter as a business, equipped with exciting technology and market opportunities and fueled by meaningful insight into customers and employees. DISH’s commitment t...
By Erica Evans
Leveraging patient data to reduce churn
Collecting patient feedback isn’t just about understanding their experience. It’s another opportunity to engage with them, demonstrate that you care, and connect them to help or resources to solve...
By Erica Evans, Maggie Gentry